Privacy Policy

At Van Tilburgh, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, contact our team, or purchase our authentic Dutch food products within Thailand.

1. Information We Collect
To provide you with the best experience, we may collect the following types of information:

  • Personal Details: Your name, email address, phone number, and delivery address when you place an order or reach out to us.

  • Business Information: Company name, tax ID, and contact details if you are a B2B customer requesting wholesale pricing or samples.

  • Website Usage Data: Information collected via cookies or analytics (e.g., pages visited, browser type) to help us improve our website and your shopping experience.

2. How We Use Your Information
We use your data responsibly and exclusively to run our business and serve you better. Specifically, we use it to:

  • Process, pack, and deliver your orders accurately.

  • Respond promptly to your inquiries via Line or email.

  • Send order confirmations, shipping updates, and customer support messages.

  • Offer personalized promotions or product updates (only if you have opted in).

  • Enhance our website functionality and improve our services.

3. Who We Share Your Data With
We respect your privacy. We do not sell, rent, or trade your data to third parties for marketing purposes. We only share your information with necessary third parties to fulfil our services, including:

  • Delivery Partners: To ensure your frozen goods and orders reach your address safely within Thailand.

  • Trusted Service Providers: Such as secure payment processors or website hosting services that strictly comply with privacy laws.

  • Legal Authorities: Only if explicitly required to do so by Thai law.

4. How We Protect Your Data
We utilize secure systems, standard encryption, and safe data storage practices to protect your personal information from unauthorized access, loss, or misuse. Access to your data is strictly limited to authorized Van Tilburgh staff who need it to fulfill your orders.

5. Data Retention
We hold onto your personal data only for as long as it is necessary to fulfill your orders, provide our services, and comply with Thai legal and tax and accounting requirements.

6. Your Rights (Under the PDPA)
In accordance with Thailand’s Personal Data Protection Act (PDPA), you have full control over your personal data. You have the right to:

  • Access or Correct: Request a copy of your data or ask us to update incorrect details.

  • Delete: Request the erasure of your personal information from our systems.

  • Withdraw Consent: Opt out of marketing communications at any time.

To exercise any of these rights, simply contact us via Line or Business WhatsApp, and we will process your request promptly.

7. Cookies
Our website uses cookies to improve functionality, remember your preferences, and track general usage. You can choose to disable cookies in your web browser settings, though please note that this may affect your user experience on our site.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, we are here to help! Please reach out to us via Line @vantilburgh